Every key, every folio, every shift
The Harbourpoint console is where the property is actually run. Arrivals and departures, rate plans and outstanding balances, housekeeping state on all 24 keys — one board the whole floor works from, so nothing is settled twice and nothing is missed at handover.
Built around the way a shift actually runs
Five sections, one source of truth. The desk, the floor and the revenue desk all read the same room state, the same folio and the same rate plan.
Shift board
Who is on, what is still open, and what has to clear before handover.
Availability calendar
Thirty nights ahead, wing by wing, with stop-sells and out-of-order keys marked.
Booking source mix
Direct, corporate and OTA channel split, next to what each one actually nets.
Today's arrivals
ETA, rate plan, balance and desk notes before the guest reaches the lobby.
Rate plans
Flexible, advance purchase and corporate rates from $265 to $1,680 a night.
Housekeeping state
Dirty, in progress, inspected, sellable — set on the floor, not from memory.
Guest profiles
Segment, loyalty tier, payment method and every prior stay on one card.
Turnover tracking
Departures through strip, clean and inspection until the key sells again.
The whole house, read from one set of numbers
Occupancy and channel mix
Twelve months of confirmed stays across the three wings, with the direct share plotted against every OTA channel.
What tonight actually looks like
Room nights sold this week, next to the numbers the morning meeting asks for first.
Last 7 days
Live room state
One folio per stay
Rate plans that hold
Handover that survives the shift
Turnover that sequences
itself
When a folio settles, the key drops onto the housekeeping sheet in departure order, weighted by tonight's arrivals and the wing the attendant is already working. Inspection closes the loop and the room goes back on sale — no radio call, no whiteboard, no key sold twice.
Departure settled
Folio closed on 412, key released at 11:04
Queued for the floor
Harbour Wing sheet, sequenced behind two departures
Inspection passed
Back on sale
412 sellable at 14:20, no out-of-order flag
The estate, in numbers:
Keys in the estate
Wings: Courtyard, Harbour Wing, Tower
Median turn, departure to sellable
How a shift
moves through
the console
07:00 handover to the night auditThe duty manager opens one board and works down it. Nothing lives in a second spreadsheet, and nothing has to be repeated to the next shift.
